By booking a consultation or support program with Beyond Baby, you agree to the following terms and conditions.

 1.⁠ ⁠Booking & Payment

•⁠ ⁠Your consultation/support package is confirmed only after full payment has been received.

•⁠ ⁠Payment confirms your intention to avail the selected service and secures the consultation/support package.

•⁠ ⁠Consultation slots are scheduled based primarily on Beyond Baby’s availability.

•⁠ ⁠Your preferred date and time will be collected and considered wherever possible, but the requested slot cannot be guaranteed until it is confirmed by Beyond Baby.

 2.⁠ ⁠Scheduling & Rescheduling

•⁠ ⁠Once payment is completed, a suitable consultation slot will be mutually confirmed based on availability.

•⁠ ⁠If you need to reschedule, please inform Beyond Baby at least 24 hours before your scheduled consultation.

•⁠ ⁠Rescheduling requests made with less than 24 hours’ notice may not be accommodated.

•⁠ ⁠In case of a genuine emergency, one emergency reschedule may be offered at the discretion of Beyond Baby.

•⁠ ⁠More than one reschedule will not be permitted under the same booking.

•⁠ ⁠Missed appointments without prior communication will be considered a completed/used appointment, and a replacement consultation will not be provided.

 3.⁠ ⁠Cancellation & Refund Policy

•⁠ ⁠All payments are non-refundable.

•⁠ ⁠Once a consultation or support package has been purchased, the amount cannot be refunded due to cancellation, change of mind, unused sessions, or failure to attend.

•⁠ ⁠Support packages cannot be transferred to another person unless specifically approved by Beyond Baby.

 4.⁠ ⁠Support Period

•⁠ ⁠Support begins from the date communicated at the time of booking/consultation.

•⁠ ⁠Support duration is specific to the package selected (1 week, 2 weeks or 1 month).

•⁠ ⁠Unused support days cannot be carried forward, extended or converted into another service unless agreed upon by Beyond Baby.

•⁠ ⁠Support outside the agreed package duration may require a new consultation or support package.

 5.⁠ ⁠Communication & Response Time

•⁠ ⁠WhatsApp or other agreed communication channels may be used for follow-up support.

•⁠ ⁠Follow-up support is intended for feeding- and nutrition-related questions within the scope of the selected package.

•⁠ ⁠Beyond Baby will respond to messages within reasonable working hours. Immediate or 24/7 responses cannot be guaranteed.

•⁠ ⁠Support should not be considered an emergency or urgent medical service.

 6.⁠ ⁠Scope of Lactation Support

•⁠ ⁠Lactation consultations provide professional breastfeeding and infant-feeding guidance, education and support.

•⁠ ⁠Recommendations are personalised based on the information shared by the parent and the circumstances discussed during the consultation.

•⁠ ⁠Lactation support does not replace medical diagnosis, treatment or care from a qualified doctor.

•⁠ ⁠Parents may be advised to consult a paediatrician, obstetrician, gynaecologist or other healthcare professional when a medical assessment is required.

 7.⁠ ⁠Scope of Child Nutrition Support

•⁠ ⁠Child nutrition consultations provide nutrition education and personalised feeding guidance based on the child’s age, feeding history, growth information and concerns shared by the parent.

•⁠ ⁠Nutrition recommendations are intended to support healthy feeding and development and are not a substitute for medical diagnosis or treatment.

•⁠ ⁠Where a medical, developmental or nutritional concern requires further evaluation, the child may be referred to an appropriate healthcare professional.

 8.⁠ ⁠Parent/Client Responsibility

•⁠ ⁠Parents are responsible for providing accurate and complete information regarding their own or their child’s health, feeding history, medications, allergies, medical conditions and other relevant details.

•⁠ ⁠Recommendations are based on the information provided. Any significant change in health or feeding circumstances should be communicated promptly.

•⁠ ⁠Parents remain responsible for decisions regarding their child’s care and for following medical advice provided by their healthcare team.

 9.⁠ ⁠Confidentiality & Privacy

•⁠ ⁠Information shared during consultations will be treated with confidentiality and used only for providing the requested service, maintaining consultation records and appropriate follow-up.

•⁠ ⁠Personal information will not be shared with third parties except where required by law or with the client’s consent.

10.⁠ ⁠Results & Individual Variation

•⁠ ⁠Every mother, baby and child is different. Therefore, outcomes may vary between individuals.

•⁠ ⁠Beyond Baby does not guarantee a specific breastfeeding, milk-supply, feeding or nutritional outcome.

•⁠ ⁠The purpose of consultation is to provide evidence-informed guidance, practical strategies and ongoing support tailored to the individual situation.

11.⁠ ⁠Agreement

By completing payment and booking a consultation or support package, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Beyond Baby reserves the right to update these Terms & Conditions when required. The terms applicable at the time of booking will apply to that booking.